Shipping Policy

Last updated: August 2026

Order confirmation

The moment your order is placed we send an order confirmation email to the address you entered at checkout. It lists every item, the size and colour selected, the shipping method chosen, and your order code. That email is your proof the order went through — if it has not arrived within a few minutes, check the spam folder first, then email us at contact@koinoniaadventures.us and we will confirm the order manually. We do not consider an order placed until that email has gone out.

Where we ship

We ship to street addresses in all fifty U.S. states, plus the District of Columbia. We also ship to APO, FPO and DPO military addresses via USPS; those move on USPS timelines once they enter the military mail system, which we cannot track past the handoff.

We do not ship outside the United States, and we do not ship to U.S. territories or freight forwarders. If an international or forwarder address is entered at checkout, we will contact you and refund the order in full rather than ship something we cannot stand behind.

How long delivery takes

Total delivery time is handling time plus transit time. Handling is the time we take to pick, pack and hand the parcel to the carrier; transit is the time the carrier takes to reach you. Handling is 1–2 business days on every service — paying for a faster service buys a faster carrier leg, not a faster warehouse.

Service	Carrier	Handling	Transit	Total delivery	Price
Standard Shipping	USPS / UPS	1–2 business days	5–10 business days	6–12 business days	FREE over $75, otherwise $6.99
Express Shipping	UPS / FedEx	1–2 business days	2–4 business days	3–6 business days	$12.99
Overnight Shipping	FedEx Priority	1–2 business days	1–2 business days	2–4 business days	$24.99

Business days are Monday to Friday, excluding U.S. federal holidays. Estimates start from the day the order is placed and already include handling. Carrier delays caused by weather, strikes or customs of a domestic hub are outside our control, but we will chase them on your behalf — see the lost-parcel section below.

Order cut-off time

Our cut-off is 12:00 PM MT (noon), Monday to Friday. Orders placed before the cut-off on a business day normally begin picking the same day. Orders placed after the cut-off, at a weekend, or on a federal holiday begin on the next business day. The cut-off affects when handling starts; the 1–2 business day handling window still applies from that point.

Tracking your order

As soon as the parcel is scanned by the carrier we send a second email containing the tracking number and a direct link to the carrier's tracking page. You can also look up any order yourself at any time on our Track Order page using the email address you ordered with and your order code — no account needed.

Tracking can take up to 24 hours to show movement after the label is created. A label that has not moved for more than three business days is the point at which we start chasing the carrier; contact us and we will open the case.

Who carries the parcel

Standard shipping moves via USPS or UPS, whichever serves your address better. Express moves via UPS or FedEx. Overnight moves via FedEx Priority. We choose the carrier at pack time based on the destination; the tracking email tells you which one has your parcel.

Lost, delayed or damaged parcels

If tracking stops moving for more than three business days, or the carrier marks a parcel delivered that you do not have, email contact@koinoniaadventures.us with your order code. We open a trace with the carrier ourselves — you are not asked to argue with a carrier we chose.

• Lost in transit. Once a carrier trace confirms the parcel is lost, we reship the same items at no charge, or refund the order in full if you would rather not wait. We do not require you to wait out an open-ended investigation before we make it right.
• Marked delivered but missing. Check with neighbours and your building office first, then contact us within 7 days of the delivery scan. We file the claim and reship or refund on the same terms.
• Arrived damaged. Email us photographs of the parcel and the item within 7 days of delivery. We send a replacement immediately and cover the return of the damaged goods; you are never asked to pay shipping on our error.

Tax and duties

Prices shown on this site already include any applicable sales tax. The figure on the product page is the figure you pay — nothing further is added at checkout, and there is no separate tax line on your receipt.

Because we ship within the United States only, no customs duties, import taxes or brokerage fees apply to any order. You will never be asked to pay a courier for duties on a Pure Hope Restored parcel. If someone contacts you demanding a duty payment for a parcel from us, it is not from us — forward it to contact@koinoniaadventures.us.

Address accuracy

Carriers deliver to the address as entered. Please check it before paying: a missing apartment number is the single most common cause of a delayed parcel. If you spot a mistake, email us immediately — we can correct an address while the order is still in handling, but once the carrier has scanned it the address is fixed and the parcel has to complete its journey and come back before we can resend.

Questions

Email contact@koinoniaadventures.us or call +1(619) 822-0330, Monday to Friday. We answer every message within 1–2 business days.